Privacy Policy

Supersteps Ltd (“Supersteps”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry, book our services or otherwise interact with us.

1. Who We Are

Supersteps Ltd

Office 67
Millmead Business Centre
Millmead Road
London
N17 9QU

Website: www.supersteps.co

Email: info@supersteps.co

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Full name
Email address
Telephone number
Company name (where applicable)
Event details, including venue, date and budget
Billing information
Payment information (processed securely through third-party providers)
Communications you send to us
Information collected automatically through cookies and analytics

We only collect information that is necessary to provide our services and improve your experience.

3. How We Use Your Information

We use your personal information to:

Respond to enquiries
Arrange and manage bookings
Match you with suitable professional dancers and performers
Process payments
Communicate with you regarding your event
Send booking confirmations and updates
Improve our website and services
Send marketing communications where you have given your consent
Meet our legal and regulatory obligations

4. Legal Basis for Processing

Under UK GDPR, we process your information because:

it is necessary to fulfil our contract with you;
you have given us your consent;
we have a legitimate business interest in operating and improving our services; or
we are required to comply with legal obligations.

5. Sharing Your Information

We never sell your personal information.

Where necessary, we may share limited information with:

professional dancers and performers involved in your booking;
payment providers including Stripe and PayPal;
website and technology providers;
professional advisers where legally required.

When sharing information with performers, we only provide details necessary for the booking, such as:

your name;
venue details;
event time; and
contact information.

6. Payments

Payments made through our website are securely processed by trusted third-party providers including Stripe and PayPal.

Supersteps Ltd does not store your full payment card details.

7. Marketing Communications

If you subscribe to our mailing list or request information from us, we may send you updates, offers and news about our services.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at info@supersteps.co.

8. Cookies and Analytics

Our website uses cookies to improve your browsing experience and understand how visitors use our website.

We use Google Analytics to collect anonymous information such as:

pages visited;
time spent on the website;
browser type;
device information; and
general location information.

This information helps us improve our website and services.

You can manage or disable cookies through your browser settings.

9. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Although no online system can guarantee absolute security, we continually review and improve our security practices.

10. Data Retention

We only keep your information for as long as necessary.

Typically:

enquiry information is retained for up to 12 months;
booking, payment and accounting records are retained for up to 6 years where required by law;
marketing information is retained until you withdraw your consent.

11. Your Rights

Under UK GDPR you have the right to:

access your personal information;
request correction of inaccurate information;
request deletion of your information where applicable;
restrict or object to processing;
request transfer of your information;
withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at:

info@supersteps.co

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

13. Children’s Privacy

Our services are intended for individuals aged 18 and over.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised “Last updated” date.

15. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us:

Supersteps Ltd

Office 67
Millmead Business Centre
Millmead Road
London
N17 9QU

Email: info@supersteps.co

Website: www.supersteps.co

16. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk/

We would always appreciate the opportunity to resolve your concerns before you contact the ICO.